Paymonei Platform - Terms of Service
Last Updated: September 19, 2025
These Terms of Service ("Terms" or "Agreement") govern your use of the software, systems, APIs, and services provided by Cosgrove Technology Inc., PT Cosgrove Teknologi Indonesia and PT Evora Vera Teknologi (collectively, "Paymonei", "Company", "we", "us", or "our"), including payment processing infrastructure, usage tracking, billing management, and the AI Agent Payment Protocol (collectively, the "Services" or "Paymonei Services").
Paymonei operates on a Business-to-Business-to-Consumer (B2B2C) model. We partner with businesses ("Partners", "Merchants", or "Business Users") who integrate our Services into their platforms to provide payment infrastructure, usage tracking, and billing capabilities to their customers ("End Users" or "Customers"). To facilitate money movement and compliance functions, we work with licensed financial institutions and service providers ("Financial Partners"). This Agreement applies to Partners, Business Users, End Users, and defines our relationship with Financial Partners.
By accessing or using the Paymonei Services, you agree to be bound by these Terms. If you are accessing the Services on behalf of a business, these Terms apply to both you and the business, and you represent and warrant that you have the authority to bind the business to these Terms.
Our Privacy Policy (available at paymonei.com/supports/privacy-policy) explains how we collect and use personal data you share with us. Each time you use the Paymonei Services, you consent to our collection, use, and disclosure of your personal data as outlined in our Privacy Policy.
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
1.1. Nature of the Services. The Paymonei Services consist of a cloud-based software-as-a-service platform that provides payment processing infrastructure, transaction management, usage tracking, billing automation, and financial technology solutions. The Services enable Business Users to: (a) accept payments from their customers using stablecoins, digital assets ("Digital Assets"), and traditional payment methods on public blockchain networks and through our Financial Partners; (b) track usage, manage billing cycles, and enforce limits for their customers; and (c) create, configure, and deploy autonomous software agents ("AI Agents") through our AI Agent Payment Protocol to programmatically execute transactions on their behalf. A complete description of the features, functionality, and technical specifications of the Paymonei Services is available in our documentation at docs.paymonei.com (the "Documentation"), which may be updated from time to time.
1.2. Role of the Company. Paymonei is a technology services provider and software platform. We provide APIs, SDKs, and tools that enable businesses to build payment and billing infrastructure. We are not a bank, financial institution, licensed money transmitter, money services business, broker/dealer, exchange, custodian, fiduciary, or financial advisor. We do not custody, control, transmit, or hold your funds or Digital Assets. We do not have control over your private keys or the AI Agents you deploy. We do not endorse any Digital Asset. All payment transactions are processed by our Financial Partners. All on-chain transactions are executed by you or your designated AI Agent, and we cannot reverse, cancel, or modify any transaction once submitted.
1.3. Licensed Financial Partners and Disclosure. Paymonei is a financial technology provider and API platform. We are not a bank, licensed money transmitter, or money services business operating under our own licenses. All regulated money transmission, payment processing, and financial services are provided exclusively by our duly licensed financial institution partners, including but not limited to Circle Internet Financial, LLC (collectively, "Financial Partners"). Paymonei's role is limited to providing software infrastructure, APIs, and payment orchestration services that facilitate payment flows in coordination with our Financial Partners.
1.4. Pass-Through Terms and Compliance. By using the Services, you acknowledge and agree that certain features and functionality are provided by Financial Partners, and your use of those services is subject to their applicable terms of service, operating rules, privacy policies, and other policies (the "Pass-Through Terms"). The Pass-Through Terms are incorporated into this Agreement by reference and are binding upon you. Financial Partners are intended third-party beneficiaries of this Agreement and may enforce the Pass-Through Terms directly against you. In the event of any conflict between this Agreement and the Pass-Through Terms, the Pass-Through Terms will govern solely with respect to the services provided by the applicable Financial Partner.
1.5. Funds and Insurance. All funds processed through the Services are held by our Financial Partners, not by Paymonei. The Company does not custody, control, transmit, or hold your funds. Funds held by Financial Partners may or may not be eligible for Federal Deposit Insurance Corporation (FDIC) insurance or other deposit insurance programs depending on the specific Financial Partner and account structure. You should review the terms of the applicable Financial Partner to understand the insurance status of your funds.
2.1. Eligibility. To use the Services, you must be at least 18 years of age and have the full legal capacity to enter into this Agreement. Our Services are not available to residents, citizens, or entities located in, or organized under the laws of, any jurisdiction subject to comprehensive economic sanctions by the United States, European Union, United Nations, or other relevant authorities. This includes but is not limited to countries such as Iran, North Korea, Syria, Cuba, and the Crimea region. You may not use the Services if you are personally listed on any sanctions list maintained by OFAC, EU, UN, or other relevant authorities.
2.2. Identity Verification. We have implemented a comprehensive Know-Your-Customer (KYC), Know-Your-Business (KYB), and Anti-Money Laundering (AML) program. You agree to provide any information we request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information.
2.3. Account Security. You are solely responsible for maintaining the confidentiality and security of your account credentials, passwords, API keys, and any other security codes. You are fully responsible for all activities that occur under your account, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your account.
3.1. Consent to Information Sharing. You consent that all information provided by you or collected about you may be shared: (a) with your business partners or merchants who use Paymonei infrastructure to provide services to you; (b) with Financial Partners that are integrated with Paymonei infrastructure for the purpose of facilitating transactions and compliance; (c) with regulatory authorities as required by law; and (d) as otherwise required for compliance, fraud prevention, and payment processing purposes.
3.2. Partner API Access. Your business partners or merchants may use Paymonei APIs to perform actions including but not limited to processing payments, tracking usage, checking limits, and managing subscriptions on your behalf. You acknowledge and consent to this functionality when you agree to these Terms and when you authorize your business partners to use Paymonei Services.
3.3. Financial Partners and Payment Processing. Paymonei works with various licensed financial institutions and compliance service providers ("Financial Partners") to facilitate money movement, identity verification, fraud prevention, and regulatory compliance. These Financial Partners enable Paymonei to process transactions on behalf of you and your customers. By using Paymonei Services, you acknowledge and consent that: (a) Paymonei may share your information with these Financial Partners as necessary to provide the Services; (b) Financial Partners may have their own terms of service, privacy policies, and operating rules that apply to their processing of your information and funds; (c) Financial Partners, not Paymonei, will move and hold money on your behalf; and (d) Financial Partners may impose additional requirements or restrictions as required by their policies or applicable regulations.
3.4. Authorization and Agency. By submitting payment instructions through the Services, you authorize the applicable Financial Partner to act as your agent to carry out the instructions you send via the Services. You understand and agree that the Financial Partner (not Paymonei) is responsible for executing your payment instructions and that Paymonei has no control over or responsibility for the Financial Partner's actions in processing your transactions.
4.1. User Responsibility. The AI Agent protocol is a powerful tool that allows for the automation of financial transactions. YOU BEAR THE SOLE AND ABSOLUTE RESPONSIBILITY FOR THE DESIGN, CONFIGURATION, DEPLOYMENT, AND ONGOING MONITORING OF ANY AI AGENT YOU CREATE.Any transaction instruction submitted by your AI Agent is deemed an irrevocable instruction authorized by you.
4.2. No Liability for AI Agent Actions. The Company shall bear no liability and you agree to waive any and all claims against the Company for any losses, damages, or liabilities of any kind arising from or in connection with the actions or inactions of your AI Agent. This includes, but is not limited to, losses resulting from: (a) programming errors, bugs, or flaws in your AI Agent's logic; (b) misconfiguration of spending limits, permissions, or target addresses; (c) exploitation of vulnerabilities in your AI Agent's code; or (d) unexpected market conditions or external data inputs affecting your AI Agent's behavior.
You agree not to use the Services to engage in any of the following prohibited activities:
YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.You represent that you have sufficient knowledge and experience to make your own evaluation of the merits and risks of any transaction. You acknowledge and agree to the following:
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. All rights, title, and interest in and to the Services, including all logos, software, and other intellectual property ("Company IP"), are and will remain the exclusive property of Paymonei and its licensors. This Agreement does not grant you any rights to use the Company IP except as expressly permitted.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, PAYMONEI, ITS AFFILIATES, AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY SITES LINKED TO THE SERVICES.
IN NO EVENT WILL PAYMONEI, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT OF FEES, IF ANY, PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of this Agreement; (3) any breach of your representations and warranties set forth in this Agreement; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. This includes, without limitation, indemnifying us for any and all losses sustained from the actions of your AI Agents.
This Agreement and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Wilmington, Delaware. YOU AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
12.1. Entire Agreement. This Agreement (and any policies or operating rules posted by us) constitutes the entire agreement and understanding between you and us.
12.2. Severability. If any provision or part of a provision of this Agreement is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.
12.3. No Waiver. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision.
12.4. Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
For any questions, comments, or concerns regarding this Agreement, please contact us at: [email protected].